warm staff and exceptional kitchen facilities make this a must-stay for travelers!

Impeccably clean room with comfortable beds.

my stay at best western plus was nice. the location is great, really close to short pump. front desk staff were super friendly. the room was spacious and clean, and the outdoor pool was a nice bonus for relaxing after a long day.

would recommend

great access to nearby parks and dining options

i really enjoyed my stay, as the room was clean and spacious. The staff were very friendly and accommodating, which made my visit even better. i also appreciated the hotel's close proximity to the beautiful lewis ginter botanical garden and a variety of dining choices, like bella luna ristorante, all just a short stroll away.

comfortable beds but cleanliness needs improvement

The beds were comfortable and provided a restful night’s sleep. The closeness of stores and restaurants made it easy for us to find meals and shopping options.

The overall cleanliness of the room was disappointing.

Great stay for a quick trip

Clean room, friendly staff, the room was equipped with a flat-screen TV and complimentary wi-fi, making our stay comfortable and enjoyable. we appreciated the convenient location just 19 km from the nearest airport.

No

We had a lovely stay for 3 nights in a spacious King Room with a kitchen, which made our meal prep easy. The outdoor pool was a perfect spot to unwind after busy days, and we really appreciated having a washer and dryer on-site. The only downside was that the hallway noise was a bit noticeable at times, but it didn’t spoil our good experience. 😊

The cleanliness of the hotel stood out, making for a comfortable stay. The breakfast options were varied, especially enjoyed the European bread. On a less favorable note, the staff could have been more accommodating regarding the veterans discount, as the initial interaction felt dismissive. Additionally, the inconsistency in mask policies created an awkward atmosphere at check-in.

The room was spacious and comfortable, and the staff were friendly. However, the cleanliness of the room could have been better, and I had to ask for basic amenities like soap. It's a decent option for a family stay, but there's room for improvement.

The decor felt inviting, and the lobby had a cheerful ambiance that brightened my day. The easy access to various areas made moving around a breeze, especially for those of us who appreciate a little extra convenience.

More comfortable seating in common areas would help.

the room had a weird musty smell, but the breakfast was really good with plenty of options! ! i also loved the comfy beds and friendly staff willing to help whenever needed.

Our group had a great stay! The outdoor pool was refreshing after a long day exploring the Williamsburg Prime Outlets and Busch Gardens. The beds were comfy, and the hotel was super clean. Staff were friendly too! Plus, the breakfast had a nice variety.

This hotel is a decent choice for a day tour in Richmond, offering good value. The housekeeping provided us with clean rooms, which we appreciated despite a small issue with the thermostat. Be sure to check if your room has everything in working order before settling in.

Comfortable but Could Use Better Cleaning

Overall, my stay was pleasant. The room was spacious, but I found a whole head of garlic left in the drawer, hinting at a need for better cleaning. The kitchen area was a nice touch. For future guests, check the Air Filter to avoid long waits for heat!